FAQ
General Access FAQ
Datanamix offers three ways to access services:
- Secure Portal – Run manual KYC, credit bureau, AML, identity and business verification reports online.
- API Access – Integrate Datanamix services directly into your own systems and applications.
- Batch Processing (SFTP) – Submit large volumes of customer records for bulk verification.
- Choose Secure Portal if users will perform manual searches.
- Choose API Access if you want automated, real-time verification within your systems.
- Choose Batch Processing if you need to verify thousands of records in bulk.
Yes. Many clients use the Secure Portal for investigations and manual checks while also integrating the API or using Batch Processing for operational workflows.
Secure Portal FAQ
Complete the online registration process and submit the required business and user information. All applications are subject to compliance and due diligence checks before access is approved.
Nothing! Registering to create an online account is free.
Datanamix does not charge any monthly or annual fees currently.
No, Datanamix does not charge for adding a user to your account. As long as they have a valid ID number, mobile number and business email address, you can add them free of charge to your account.
As a registered Credit Bureau, Datanamix must ensure that access to regulated data is only provided to authorised businesses. Identity verification helps protect personal information and prevent fraud. Datanamix must make sure that the business and its ownership is linked to the correct person and that person is alive and a South African Citizen
Facial biometric verification confirms that the applicant is a real person and helps prevent identity theft, impersonation and fraudulent registrations. It also confirms the person registering on the system is the director/owner/shareholder linked to the registered business applying for access.
Approval times vary depending on the completeness of your application and the outcome of compliance checks. Generally it’s a few hours but can take between 24- 58 hours to complete all due diligence checks. Note: this is done only during business hours.
Yes. Authorised administrators can manage users within their organisation once the account has been approved as no additional cost.
No. Access is only granted after the required due diligence and compliance verification process has been successfully completed.
API Access FAQ
No. API access requires a commercial onboarding process with Datanamix.
Businesses must complete the following agreements which the account manager will assist with:
- Master Services Agreement (MSA)
- Service Request documentation
- Credit application (Prepaid or 30-Day Account)
Yes. Documentation and testing resources are available to assist developers before production access is granted.
Once onboarding, compliance and commercial requirements have been completed, the Datanamix onboarding team will provision your account and provide login details.
Yes. Once the account has been established, authorised business administrators can create and manage additional users.
Yes. API access is designed for automated, real-time verification and can support enterprise-scale transaction volumes.
Yes, your Datanamix credits expire after 12 months from purchase, and there are no refunds once credits are purchased.
No. Datanamix is strictly a Business ot Business and Business to Consumer service. You must have an active and valid business linked ot your name to use the system.
Batch Processing (SFTP) FAQ
Batch Processing allows organisations to submit large files containing customer records for verification and enrichment.
Files are uploaded securely through Datanamix's managed SFTP environment.
Yes. Batch Processing requires a dedicated onboarding and activation process.
No.
- API integration provides real-time responses.
- Batch Processing handles large file-based submissions.
Supported formats are SQL Backup, CSV and Excel
Processed files are securely returned through the designated delivery channel agreed during onboarding. The default format is CSV.
Security & Compliance FAQ
Datanamix is a registered Credit Bureau and processes highly sensitive personal and business information. Compliance checks help ensure responsible and lawful access to data. Datanamix is also audited by the National Credit Regulator on a regular basis to make sure we are doing periodic audits on clients.
Datanamix uses secure infrastructure, encryption, access controls, audit trails and strict security protocols to protect customer information. Datanamix is Cyber Essentials Certified and IS027001 certified.
Yes. Biometric data is handled in accordance with applicable regulatory and privacy requirements and protected using industry-standard security controls.
Yes. Datanamix processes personal information in accordance with applicable South African privacy and data protection requirements.
Commercial FAQ
Clients can apply for:
- Prepaid accounts
- 30-Day credit accounts (subject to approval)
Commercial terms vary by service and product selection. Please contact the sales team for details.
Yes. Many clients begin with the Secure Portal and later move to API integration as their business requirements evolve.
Our sales and onboarding team can help determine whether Secure Portal, API Access or Batch Processing is the best fit for your business.
Support FAQ
If you are unable to log in, please ensure you are using the correct username and password. If the issue persists, use the “Forgot Password” option or contact support for assistance. In some cases, new accounts may still be pending activation due to compliance verification.
You can navigate to the login page and click on “Forgot Username”. You will be prompted to enter your registered email address, and the system will automatically send your username and account details to that email address.
Accounts may be temporarily disabled if onboarding or compliance verification is still in progress. A support agent or account manager will contact you if additional information is required to activate your account.
EFT payments may take 1–2 hours to reflect, depending on processing and manual allocation. Credit card payments reflect instantly.
The default password to open reports is your ID number. However, users also have the option to set a custom password when generating or downloading reports for added security.
General Access FAQ
Datanamix offers three ways to access services:
- Secure Portal – Run manual KYC, credit bureau, AML, identity and business verification reports online.
- API Access – Integrate Datanamix services directly into your own systems and applications.
- Batch Processing (SFTP) – Submit large volumes of customer records for bulk verification.
- Choose Secure Portal if users will perform manual searches.
- Choose API Access if you want automated, real-time verification within your systems.
- Choose Batch Processing if you need to verify thousands of records in bulk.
Yes. Many clients use the Secure Portal for investigations and manual checks while also integrating the API or using Batch Processing for operational workflows.
Secure Portal FAQ
Complete the online registration process and submit the required business and user information. All applications are subject to compliance and due diligence checks before access is approved.
Nothing! Registering to create an online account is free.
Datanamix does not charge any monthly or annual fees currently.
No, Datanamix does not charge for adding a user to your account. As long as they have a valid ID number, mobile number and business email address, you can add them free of charge to your account.
As a registered Credit Bureau, Datanamix must ensure that access to regulated data is only provided to authorised businesses. Identity verification helps protect personal information and prevent fraud. Datanamix must make sure that the business and its ownership is linked to the correct person and that person is alive and a South African Citizen
Facial biometric verification confirms that the applicant is a real person and helps prevent identity theft, impersonation and fraudulent registrations. It also confirms the person registering on the system is the director/owner/shareholder linked to the registered business applying for access.
Approval times vary depending on the completeness of your application and the outcome of compliance checks. Generally it’s a few hours but can take between 24- 58 hours to complete all due diligence checks. Note: this is done only during business hours.
Yes. Authorised administrators can manage users within their organisation once the account has been approved as no additional cost.
No. Access is only granted after the required due diligence and compliance verification process has been successfully completed.
API Access FAQ
No. API access requires a commercial onboarding process with Datanamix.
Businesses must complete the following agreements which the account manager will assist with:
- Master Services Agreement (MSA)
- Service Request documentation
- Credit application (Prepaid or 30-Day Account)
Yes. Documentation and testing resources are available to assist developers before production access is granted.
Once onboarding, compliance and commercial requirements have been completed, the Datanamix onboarding team will provision your account and provide login details.
Yes. Once the account has been established, authorised business administrators can create and manage additional users.
Yes. API access is designed for automated, real-time verification and can support enterprise-scale transaction volumes.
Yes, your Datanamix credits expire after 12 months from purchase, and there are no refunds once credits are purchased.
No. Datanamix is strictly a Business ot Business and Business to Consumer service. You must have an active and valid business linked ot your name to use the system.
Batch Processing (SFTP) FAQ
Batch Processing allows organisations to submit large files containing customer records for verification and enrichment.
Files are uploaded securely through Datanamix's managed SFTP environment.
Yes. Batch Processing requires a dedicated onboarding and activation process.
No.
- API integration provides real-time responses.
- Batch Processing handles large file-based submissions.
Supported formats are SQL Backup, CSV and Excel
Processed files are securely returned through the designated delivery channel agreed during onboarding. The default format is CSV.
Security & Compliance FAQ
Datanamix is a registered Credit Bureau and processes highly sensitive personal and business information. Compliance checks help ensure responsible and lawful access to data. Datanamix is also audited by the National Credit Regulator on a regular basis to make sure we are doing periodic audits on clients.
Datanamix uses secure infrastructure, encryption, access controls, audit trails and strict security protocols to protect customer information. Datanamix is Cyber Essentials Certified and IS027001 certified.
Yes. Biometric data is handled in accordance with applicable regulatory and privacy requirements and protected using industry-standard security controls.
Yes. Datanamix processes personal information in accordance with applicable South African privacy and data protection requirements.
Commercial FAQ
Clients can apply for:
- Prepaid accounts
- 30-Day credit accounts (subject to approval)
Commercial terms vary by service and product selection. Please contact the sales team for details.
Yes. Many clients begin with the Secure Portal and later move to API integration as their business requirements evolve.
Our sales and onboarding team can help determine whether Secure Portal, API Access or Batch Processing is the best fit for your business.
Support FAQ
If you are unable to log in, please ensure you are using the correct username and password. If the issue persists, use the “Forgot Password” option or contact support for assistance. In some cases, new accounts may still be pending activation due to compliance verification.
You can navigate to the login page and click on “Forgot Username”. You will be prompted to enter your registered email address, and the system will automatically send your username and account details to that email address.
Accounts may be temporarily disabled if onboarding or compliance verification is still in progress. A support agent or account manager will contact you if additional information is required to activate your account.
EFT payments may take 1–2 hours to reflect, depending on processing and manual allocation. Credit card payments reflect instantly.
The default password to open reports is your ID number. However, users also have the option to set a custom password when generating or downloading reports for added security.
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