Datanamix | Legal

Consumer Protection Notice

South African consumer protection rights arise largely from the Constitution of South Africa 1996
Image

Consumer Protection Notice


    1. Applicability
      1. Datanamix is a privately held company incorporated in and subject to the laws of South Africa. Datanamix provides software, hardware and services that integrate physical and digital communications channels.
        ย 
      2. South African consumer protection rights arise largely from the Constitution of South Africa 1996, the Consumer Protection Act, 68 of 2008 and Chapter VII of the Electronic Communications and Transactions Act 25 of 2002.
    2. Purpose
      1. DATANAMIX is committed to ensuring the protection of your rights as a consumer in terms of South African law.
      2. The purpose of this DATANAMIX Website Consumer Protection Rights Notice is to inform visitors to the Datanamix Website located at https://datanamix.com about how we treat you as a consumer and to inform you about your rights.ย 
      3. If you feel we are not meeting our obligations to you please contact the DATANAMIXโ€™ Consumer Protection Officer directly. Contact details are provided below.
    3. The Consumer Protection Act, 68 of 2008The summary of the Consumer Protection Act set out below has been reproduced from the website http://www.thedti.gov.za of the Department of Trade and Industry, Republic of South Africa, with minor amendments. This summary must be read with the Act and the Regulations to the Act.
      1. The Consumer Protection Act, 68 of 2008 (CPA) has been legislated to:
        1. Promote a fair, accessible and sustainable marketplace for consumer products and services;ย 
        2. Establish national norms and standards to ensure consumer protection;ย 
        3. Make provision for improved standards of consumer information and prohibit certain marketing and business practices;ย 
        4. Promote responsible consumer behaviour;ย 
        5. Promote a consistent legislative enforcement framework related to consumer transactions and agreements;ย 
        6. Establish the National Consumer Commission; andย 
        7. Replace, in a new and simplified manner, existing provisions from five Actsย 
      2. Who may lodge consumer complaints
        1. An individual;ย 
        2. An authorised person acting on behalf of another;ย 
        3. A person acting as a member of, or in the interests of, an affected group or class; orย 
        4. A person acting in the public interest.ย 
      3. The Act applies to the followingย 
        1. Every consumer transaction occurring in the Republic of South Africa;ย 
        2. The marketing, promotion or supply of goods and services occurring within the Republic; andย 
        3. The supply of goods or rendering of services within the Republic in terms of transactions mentioned in the Consumer Protection Act.ย 
      4. The ACT does not apply in respect ofย 
        1. Goods or services promoted or supplied to the state;ย 
        2. Industry-wide exemption granted to regulatory authorities;ย 
        3. Credit agreements in terms of the National Credit Act, 34 of 2005, but not goods and services;ย 
        4. Service and employment agreements;ย 
        5. Agreements giving effect to collective bargaining agreements; andย 
        6. Agreements giving effect to bargaining agreements in terms of the Labour Regulations Act, 66 of 1995.ย 
      5. Implementation dateย 
        1. The Act has become effective in 2 phases. The provisions establishing consumer protection bodies and those authorising the Minister of Trade and Industry to make regulations came into effect on 24 April 2010. All other provisions came into effect on 31 March 2011.ย 
      6. Who is a 'consumer'ย 
        1. Consumers are natural persons and juristic persons with an asset value or annual turnover, at the time of the transaction, under the โ€˜thresholdโ€™ determined by the Minister of Trade and Industry. The threshold is currently R2m.ย 
        2. Franchisees under franchise agreements are also considered to be consumers.ย 
        3. Consumers are persons to whom goods or services are marketed, who have entered into transactions with suppliers and who are users of goods or recipients or beneficiaries of services.ย 
      7. What are consumer rightsย 
        1. The Bill of Rights enshrines the rights of South Africans, including their consumer rights. The Consumer Protection Act details the key consumer rights which include the following:ย 
          1. Right to equality in the consumer market and protection against discriminatory marketing practices;ย 
          2. Right to privacy;ย 
          3. ย Right to choose;ย 
          4. Right to disclosure of information;ย 
          5. Right to fair and responsible marketing;ย 
          6. Right to fair and honest dealing;
          7. Right to fair, just and reasonable terms and conditions;ย 
          8. Right to fair value, good quality and safety; andย 
          9. Right to accountability by suppliers.ย 
    4. The 9 consumer rights
      1. Right to equality in the consumer market and protection against discriminatory marketing practices.ย 
        1. Your right to free and unlimited access to goods and services;ย 
        2. suppliers may not limit access to goods and servicesย 
        3. suppliers are not permitted to prioritise one consumer group over anotherย 
        4. Your right to high-quality goods and services;ย suppliers are not permitted to vary the quality of the goods and services in a discriminatory mannerย 
        5. consumers have the right to query inferior qualityย 
        6. Your right to fair pricing of goods and services;ย 
        7. suppliers are not permitted to charge unfair pricesย 
        8. consumers should be treated equally irrespective of gender, race, socio-economic status or geographic locationย 
        9. Your right to lodge complaints with the Equality Court in respect of alleged contraventions;ย 
          1. proceedings may be instituted before an Equality Courtย 
          2. complaints may be filed with the National Consumer Commission which is required to refer complaints, if they appear valid, to the Equality Courtย 
      2. Right to privacyย 
        1. Your right to restrict unwanted direct marketing;ย 
          1. consumers have the right to protect their privacy and confidentiality in respect of unwanted or unsolicited correspondenceย 
          2. consumers have the right to refuse unwanted SMSs, telephone calls, letters and spam emailย 
          3. Your right to discontinue receipt of direct marketing;ย 
          4. consumers have the right to โ€˜opt outโ€™ of receiving unsolicited direct marketing services by blocking the supplier or marketerย 
          5. consumers have the right to accept, restrict or refuse unwanted direct marketingย 
          6. companies and suppliers are not permitted to continue unsolicited direct marketing of goods and services in the event that consumers have opted outย 
      3. Right to choose
        1. Your right to select the supplier of your choice;ย 
          1. consumers have the right to โ€˜shop aroundโ€™ for the best prices, goods and servicesย 
          2. consumers are not obliged to enter into additional (โ€˜bundledโ€™) agreementsย 
          3. suppliers may not force consumers to enter into agreements with third partiesย 
        2. Your right to cancel or renew a fixed term contract;ย 
          1. consumers have the right to cancel fixed-term agreements upon expiry of the contract period without penalty or chargeย 
          2. consumers are obliged to provide suppliers with 20 (twenty) business dayโ€™s notice of cancellation of a fixed term agreementย 
          3. suppliers must extend fixed-term agreements on a month-to-month basis if the consumer fails to request cancellation of a fixed term agreementย 
        3. Your right to request pre-authorisation for repairs or maintenance services;ย 
          1. consumers have the right to request written cost estimates or quotations from suppliersย 
          2. suppliers may not charge consumers for drawing up cost estimates or quotationsย 
        4. consumers may refuse additional repairs or maintenance servicesย 
          1. consumers are not liable to pay for repairs or maintenance undertaken without prior approvalย 
          2. suppliers are not permitted to charge consumers for diagnostic work or inspections required to compile cost estimates or quotationsย 
        5. Your right to cancel direct marketing contracts within the โ€˜cooling-offโ€™ period;ย 
          1. suppliers are required to include a โ€˜cooling-offโ€™ period in direct marketing transactions. โ€˜Cooling-offโ€™ periods are generally five (5) business daysย 
          2. consumers have the right to cancel agreements in the โ€˜cooling-offโ€™ period without providing reasons or incurring penaltiesย 
          3. suppliers are required to return payments received from consumers within fifteen (15) business days of receiving the cancellation noticeย 
        6. Your right to cancel advance reservations, bookings or orders;ย 
          1. consumers have the right to cancel advance reservations, bookings or ordersย 
          2. suppliers are entitled to request a reasonable, advance deposit for reservations, bookings or ordersย 
          3. suppliers are entitled to impose a reasonable charge for the cancellation of reservations, bookings or ordersย 
        7. Your right to choose to examine goods even after purchase and delivery;ย 
          1. suppliers have the right to charge consumers for loss or damage to property if it resulted from gross negligence, recklessness or deliberate actionย 
          2. consumers have the right to refuse previously โ€˜openedโ€™ goods and goods that have been on โ€˜displayโ€™ย 
          3. consumers may reject goods that do not correspond with the pre-approved samplesย 
          4. suppliers must provide consumers with a reasonable opportunity to examine goods purchased or deliveredย 
        8. Your right to return goods and seek redress for unsatisfactory service;ย 
          1. consumers have the right to return unsafe or defective goods within a reasonable period and request a full refundย 
          2. consumers have the right to return goods that were not pre-examined prior to deliveryย 
        9. Your right to retain and not pay for unsolicited goods and services;ย 
          1. consumers have the right to return unsolicited goods and services at the risk and cost to the supplierย 
          2. consumers are entitled to retain unsolicited goods or services after twenty business daysย 
      4. Right to disclosure of informationย 
        1. Your right to sales records;ย 
          1. consumers have the right to demand invoices and receiptsย 
          2. suppliers are required to include the following on invoices and receipts;ย 
            1. supplierโ€™s full contact information, addresses, business names and VAT registration numbersย 
            2. name and description of goodsย 
            3. date of transactionย 
            4. unit price of goods purchasedย 
            5. quantity of goods purchasedย 
            6. total price of the transaction, including applicable taxesย 
        2. Your right to disclosure by intermediaries;ย 
          1. intermediaries such as brokers, sales representatives and estate agents are required to disclose their relationships, associations or affiliations with the entities or persons they representย 
        3. Your right to identification of deliverers, installers and others;ย 
          1. deliverers, installers and others are required to display name badges or similar identification to the satisfaction of consumers when delivering or installing goods and productsย 
          2. consumers have the right to demand identification from deliverers, installers and others prior to allowing the delivery and installation of goodsย 
      5. Right to fair and responsible marketingย 
        1. Your right to protection against โ€˜baitโ€™ marketing;ย 
          1. suppliers are not permitted to mislead consumers in respect of the pricing, nature, properties, advantages, uses and availability of goods and services advertisedย 
          2. suppliers are obliged to include limitations in respect of the availability of goods or services when advertisingย 
        2. Your right to protection against โ€˜negative optionโ€™ marketing;ย 
          1. suppliers are not permitted to market and promote goods or services and automatically enter consumers into agreements for the supply of goods and servicesย 
        3. Your right to protection against direct marketing;ย 
          1. suppliers or service providers that directly market and promote goods or services to consumers must inform them of their right to cancel the agreement within the โ€˜cooling-offโ€™ period of five (5) business daysย 
          2. suppliers or service providers which directly market unsolicited goods and services to consumers are not permitted, subject to certain conditions, to solicit payment for these itemsย 
        4. The right to protection in โ€˜catalogueโ€™ marketing;ย 
          1. suppliers are required to disclose the following;ย 
            1. supplier name, registration and license numberย 
            2. address and contact detailsย 
            3. sales recordsย 
            4. currency for salesย 
            5. delivery arrangementsย 
            6. cancellation, return, exchange or refund policyย 
            7. instructions on lodging a complaintย 
        5. Your right to protection in terms of trade coupons and similar promotions;ย 
          1. persons are not permitted to make promotional offers with the intention of not fulfilling them or fulfilling them in a manner other than offeredย 
          2. persons making promotional offers are required to;ย 
            1. specify the nature of the prize, reward, gift, free goods or services, price reduction, enhancement of quality, discount or free itemย 
            2. specify the goods or services to which the offer relatesย 
            3. specify the steps required by consumers to accept the offer or receive the benefitsย 
            4. specify the particulars of a person from whom, a place where and a date and time on which the consumer may receive the benefitsย 
            5. ensure that the supply of the benefit is sufficient to accommodate reasonably anticipated demand resulting from the offerย 
            6. not limit or restrict capacity to supply such goods or services in response to acceptance of the offerย 
            7. not require the consumer to accept inferior quality of such goods or servicesย 
            8. not impose a monetary charge for the administration, processing or handling of a transaction when the consumer tenders a trade coupon for membership feesย 
        6. Your right to protection in customer โ€˜loyalty programmesโ€™;ย 
          1. persons must not offer participation in a โ€˜loyalty programmeโ€™ or โ€˜loyalty credit awardโ€™ with the intention of not providing it or providing it in a manner other than as offeredย 
          2. a document setting out an offer must clearly state the following;ย 
            1. the nature of the programme, credit or award being offeredย 
            2. the goods or services to which the offer relatesย 
            3. the procedures to be followed for participationย 
            4. the contact details of where consumers may gain access to the โ€˜loyalty programmeโ€™ or โ€˜loyalty credit awardโ€™ย 
      6. Right to fair and honest dealingย 

        Note: Unconscionable conduct refers to behaviour that is unethical or improperย 

        1. Your right to protection against โ€˜unconscionableโ€™ conduct;ย 
          1. suppliers are not permitted to use physical force, coercion, undue influence, pressure, duress, harassment, unfair tactics or other similar conduct against consumers when undertaking the following;ย 
            1. marketing goods or servicesย 
            2. supplying goods or servicesย 
            3. negotiating, concluding, executing or enforcing agreements to supply goods or servicesย 
            4. demanding or collecting paymentย 
            5. recovering goods or terminating servicesย 
          2. suppliers are not permitted to take advantage of consumers who are unable to protect their interests due to mental or physical disability, poor literacy, ignorance or inability to understand the language of an agreementย 
        2. Your right to protection against false, misleading or deceptive representations;ย 
          1. suppliers are not permitted to provide consumers with false, misleading or deceptive representations regarding goods or servicesย 
          2. suppliers are not permitted to use exaggeration, innuendo or ambiguity when referring to goods or servicesย 
        3. Your right to protection against fraudulent schemes and offers;ย 
          1. persons are not permitted to initiate, sponsor, promote or knowingly participate in communications or activities with the intent to defraud othersย 
          2. persons are not permitted to produce counterfeit currency or purport to increase the sum of money through scientific means or otherwiseย 
          3. persons are not permitted to engage in fraudulent or lawless financial transactionsย 
        4. Your right to protection against โ€˜pyramidโ€™ and related schemes;ย 
          1. persons are not permitted to promote, join, enter into or participate in the following schemes;ย 
            1. multiplication schemes
            2. pyramid schemesย 
            3. chain letter schemesย 
            4. other fraudulent schemes or scamsย 
        5. Your right to assume that suppliers are entitled to sell goods;ย 
          1. consumers have the right to assume that suppliers have the legal right to supply goods and productsย 
          2. consumers have the right to assume that lessors have the legal right to lease goods or productsย 
        6. Procedure for sale by auction;ย 
          1. when auctioning goods or products in lots suppliers are required to auction lots separatelyย 
          2. auctioneers are required to close auctions by visibly or audibly announcing their completionย 
          3. auctioneers should give notice that a sale by auction is subject to reserve or upset priceย 
        7. Your right to changes, deferrals, waivers and substitution of goods;ย 
          1. deferrals, waivers and substitutions to original agreements must be treated as changes to existing agreementsย 
          2. consumers have the right to substitute goods or productsย 
          3. suppliers are required to provide consumers with amended sales agreements or records describing the substituted goodsย 
        8. Your right to protection against over-selling and over-booking;ย 
          1. suppliers are not permitted to accept payment or other consideration for goods or services if;ย 
            1. they had no intention of supplying those goods or providing the servicesย 
            2. the intention was to supply goods that are materially different from the goods or services for which payment is acceptedย 
            3. suppliers are required to supply the goods and services on the dates and times agreed toย 
            4. consumers have the right to demand refunds for the full amount paid as well as interest at prescribed ratesย 
      7. Right to fair, just and reasonable terms and conditionsย 
        1. Your right to protection against unfair, unreasonable and unjust contract terms;ย 
          1. suppliers are not permitted to market, supply or enter into an agreement to supply goods and services at prices or terms that are unfair, unreasonable or unjustย 
          2. suppliers are not permitted to require consumers to waive any right, assume any obligation or waive the liability of the supplier on terms that are unfair and unreasonable or unjustย 
        2. Your right to notice in respect of certain terms and conditions;ย 
          1. suppliers are required to provide consumers with prior written notice of clauses in agreements that may constitute potential risk or liability for consumersย 
          2. suppliers must specifically draw the attention of consumers to the fact and the nature of the potential risk. Concomitantly, consumers must accept responsibilityย 
        3. Your right to obtain free copies of agreements and contracts;ย 
          1. consumers are entitled to obtain free copies or free electronic access to copies of agreements irrespective of whether consumers have entered into such agreements or notย 
          2. a free copy should include an itemised breakdown of financial obligations under such agreementsย 
          3. suppliers are required to keep records of transactions entered into over the telephone or other โ€˜recordableโ€™ forms if the agreement is not in writingย 
        4. Your right to refuse prohibited transactions, agreements and terms and conditions;ย 
          1. suppliers are not permitted to make an agreement subject to terms and conditions that are;ย 
            1. contrary to this Actย 
            2. mislead or deceive consumersย 
            3. subject consumers to fraudulent conductย 
            4. directly or indirectly deprive consumers of rights in terms of this Actย 
            5. avoid suppliers obligations and duties in terms of the Actย 
            6. limit or exempt suppliers from liability for loss directly or indirectly attributable to the gross negligence of suppliersย 
            7. constitute an assumption of risk or liability by the consumer for lossย 
            8. impose an obligation on consumers to pay for damage or require consumers to enter into supplementary agreementsย 
            9. falsely express an acknowledgement by the consumer that before the agreement was entered into no representations or warranties were made by the supplierย 
            10. require consumers to forfeit money to the supplierย 
        5. Your right to approach a court to ensure fair and just conduct, terms and conditions;ย 
          1. if consumers are not satisfied with the outcome of the National Consumer Tribunal's investigation into alleged unconscionable, unjust or unfair conduct they may approach a court for reliefย 
      8. Right to fair value, good quality and safetyย 
        1. Your right to demand quality service;ย 
          1. Consumers are entitled to the following;ย 
            1. timely performance and completion of servicesย 
            2. timely notice of unavoidable delays in the performanceย 
            3. high-quality servicesย 
            4. delivery and installation of goods that are free of defects and of a generally accepted qualityย 
          2. Suppliers are required to remedy defects in the quality of services performed and goods supplied or to refund the consumer a reasonable portion of the price paidย 
        2. Your right to safe, good quality goods;ย 
          1. Consumers are entitled to receive goods or services that comply with applicable standards, are of good quality, in good working order and free of defectsย 
        3. Your right to implied warranty of quality;ย 
          1. it is an implied provision that the producer, importer, distributor and retailer of goods warrant that the goods comply with the requirements and standards of safety, quality and durabilityย 
          2. consumers are permitted to return goods to suppliers without penalty and at the supplierโ€™s risk and expense within six (6) months of delivery if the goods are of inferior quality, unsafe or defectiveย 
          3. suppliers are obliged to refund, repair or replace the failed, unsafe and defective goodsย 
          4. suppliers are obliged to replace goods or refund the consumer the price paid for the goods within a period of three (3) months of repairs undertaken if the repaired goods are found to be defective, have failed or are considered unsafeย 
        4. Your right to a warranty on repaired goods;ย 
          1. suppliers are obliged to warrant, for a period of three months after the date of installation, every new and reconditioned part installed during repair or maintenance work and the labour required to install itย 

            Note: Warranties are null and void if consumers are found to be misusing and abusing goods or property while under warranty
            ย 
          2. You right to receive warnings on the fact and the nature of risk;ย 
          3. suppliers are obliged to make consumers aware of risk of an unusual character or natureย 
          4. suppliers are obliged to bring to the consumer's attention the specific hazards of unsafe goods and, thereafter, provide the consumer with adequate instructions for the safe handling and use of those goodsย 
        5. Your right to recovery and safe disposal of designated product components;ย 
          1. suppliers are responsible for disposing of waste deemed unsuitable for disposal in common waste systemsย 
        6. Your right to have products monitored for safety or recalled;ย 
          1. industry codes will make provision for the return or recall of hazardous, unsafe or defective goodsย 
        7. Your right to claim damages for injuries caused by unsafe or defective goods;ย 
          1. Producers, importers, distributors and retailers are liable for harm caused, wholly or in part, as a consequence of the following;ย 
            1. supplying unsafe goodsย 
            2. hazardous goods, a failure of or defect in goodsย 
            3. inadequate instructions or warnings provided to the consumer pertaining to the hazard arising from or associated with the use of the goodsย 
      9. Right to accountability by suppliersย 
        1. Your right to protection in โ€˜lay-byeโ€™ agreements;ย 
            1. consumers are entitled to the following in โ€˜lay-byeโ€™ agreements;ย 
              1. equivalent or superior products if the supplier fails to deliver the original products,ย 
              2. a full refund of money paid, inclusive of interestย 
              3. to have their deposits kept in an interest-bearing accountย 
            2. Your right to protection with regard to pre-paid certificates, credits, vouchers and access to pre-paid services and service facilities;ย 
              1. suppliers in possession of pre-paid certificates, credits, vouchers, membership fees or other money belonging to consumers must do the following;ย 
                1. not treat such property as their ownย 
                2. exercise due diligence, care and skillย 
                3. assume liability for losses suffered by consumersย 

    Where to complainย 

    1. The Consumer Protection Act aims to promote consumer activism by making provision for the accreditation of consumer groups tasked with lodging complaints on behalf of consumers as well as making available support for activities such as consumer advice, education, publications, research and alternative dispute resolution through mediation or conciliation.ย 
    2. The Act gives rise to the establishment of the National Consumer Commission, a body assigned to investigate consumer complaints.ย 
    3. Complaints can also be lodged with the National Consumer Tribunal which was created by the National Credit Act and is responsible for the adjudication of violations and transgressions of the National Credit Act and the Consumer Protection Act.ย 

Department of Trade and Industry (DTI) โ€“ Complaintsย 

Consumer helpline via the DTI Customer Contact Centreย 

0861 843 384ย 

The DTI Office of Consumer Protection (OCP)ย 

+27(0)12 3941436 / 1558 / 1076ย 

The DTI email addressย 

[email protected]ย 

The DTI website addressย 

http://www.thedti.gov.zaย 

National Consumer Tribunal (NCT) - Complaintsย 

The NCT phone numberย 

+27 (0)12 663 5615ย 

The NCT email addressย 

[email protected]ย 

The NCT websiteย 

http://www.thenct.org.za/ย 

National Consumer Commission (NCC) - Complaintsย 

The NCC phone numberย 

0860 266 786ย 

The NCC fax numberย 

  1. 259ย 

DATANAMIX Consumer Protection Officerย 

  1. DATANAMIX has appointed a dedicated Consumer Protection Officer who is responsible for the processing of complaints made directly to DATANAMIX or in connection with a formal complaint to the National Consumer Commission.ย 
  2. In the event of a complaint, we encourage you to contact us directly. Our policy is to promote the resolution of consumer protection complaints as the quickest and most satisfactory way of resolving complaints. Details are provided below on how to contact the DATANAMIX Consumer Protection Officer.ย 

Datanamix Consumer Protection Officer(s)ย 

Nameย 

Sean Bennettย 

Email Addressย 

[email protected]ย 

Corporate Information and How to Contact Usย 

Company Detailsย 

Name of Private Bodyย 

DATANAMIX (Pty) Limitedย 

Company Registration Numberย 

2018/528728/07ย 

VAT Registration Numberย 

4670307455ย 

Directorsย 

Leon van der Merwe, Eugene Smit, Sean Bennettย 

Physical Addressย 

Building 39, Waterford Office Park, Maroeladal, Fourways, Johannesburg, 2191ย 

Postal Addressย 

Building 39, Waterford Office Park, Maroeladal, Fourways, Johannesburg, 2191ย 

Phone Numberย 

+27 10 823 5194ย 


Please contact us for more information on our range of services